Customer information

Returns Policy

Information about warranty claims, consumer guarantees and returns for non-defective products.

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Warranty claims

Our products may come with a manufacturer’s warranty. If a product has a manufacturer’s warranty, follow the process set out in that warranty and:

  • complete our return of goods form; and
  • provide proof of the claimed defect, such as a photograph of any damage.

Once we have considered a claim, we will notify the purchaser of the outcome.

To the extent permitted by law, you acknowledge that we are not liable for any loss a purchaser may incur in relation to defective goods.

Australian Consumer Law guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with goods or a service does not amount to a major failure, you are entitled to have it rectified within a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the service contract and obtain a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Returns for non-defective products

We understand that customers may change their mind. KC Equipment offers a 7-day returns policy for non-defective products.

To request a return, complete our return of goods form within 7 days of purchase. Items must then be returned within 7 days of the return claim. They must be unused, undamaged, in their original packaging and in a saleable condition.

Return shipping is at your cost. Approved refunds will be returned to the original payment method and will include the original purchase price less shipping costs.

If 7 days or more have passed since purchase, we cannot offer a refund unless the product is defective.

Checking a return

To follow up on the status of your return, contact us at [email protected].